Citi Diamond Preferred Credit Card | Reviews

This card works well if you want a long 0% intro APR period for purchases and balance transfers (first 21 months), which is great for big purchases or consolidating debt. There’s no annual fee, which is nice. But the downside is customer service: it’s frustrating to deal with everything feels automated, and it’s hard to get real help sometimes.

even if you do get a person on the phone-- and everything about the voice tree is designed to keep you from doing so-- their hands will be tied when it comes to fixing your problem. This company is the ANTI- american express. The worst.

I recently double paid online by mistake. When the 1st double payment showed in my account I called Citi who within 2 days refunded one of the payments. Now the nightmare begins. Citi auto requests payments by computer, not with a call, when they are late. The returned payment by my bank was seen as a non payment even though it was fixed by phone by me and Citi. So the computer sent another request for the returned payment. And to insult to injury, they do it 3 times. So for another 2 weeks all the payments made out of my bank account bounced. Why, because Citi notified me they have no way of deleting the request once it launched. The lesson here is - don't drag a finger, inadvertently click a mouse, or expect anyone at Citi to make sense.

its a good card

i like APR citibank give